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TERMS & CONDITIONS

At New Life Spa, we strive to provide an exceptional spa experience to all our clients in Newark, CA. To ensure a seamless and relaxing experience for everyone, we have established the following terms and conditions. By booking an appointment with us through any channel—online, phone, email, or in person—you acknowledge and agree to these terms.

Service Policy

We reserve the right to modify our services and pricing at any time without prior notice. We will always strive to inform our regular clients of any significant changes to our offerings.

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Cancellation Policy

For all service reservations, a $20 deposit is required at the time of booking.

  • If you cancel more than 24 hours before your scheduled appointment, your deposit will be fully refunded.

  • If you cancel within 24 hours of your scheduled appointment, your deposit will be forfeited.

  • For "no-show" appointments, you forfeit the scheduled service and the deposit paid.

This policy exists to respect our therapists' time and ensure appointment availability for all clients.

If you need to reschedule, we will work with you to find an alternative time based on availability, which may result in a delay depending on our current booking schedule.

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Timeliness Policy

We value punctuality to ensure each client receives their full treatment time:

  • If you are less than 15 minutes late, your treatment time will be shortened accordingly to accommodate our schedule.

  • If you anticipate being more than 15 minutes late, please contact us immediately. In such cases, we may need to reschedule your appointment, and your deposit will be forfeited.

  • Weekend appointments have stricter late policies due to higher demand.

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Age Restriction

You must be 18 years of age or older to book treatments at New Life Spa unless accompanied by a parent or guardian.

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Contact Information

For any questions, concerns, or clarifications regarding these terms and conditions, please contact us:

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

New Life Spa reserves the right to update or modify these terms at any time without prior notice. The current version will always be available on our website.

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