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PAYMENT POLICY

Booking & Deposit Policy

When booking any service, a deposit of $20 is required to secure your appointment. This deposit:

  • Is applied toward the total cost of your service

  • Is fully refundable if you cancel more than 24 hours before your appointment

  • Is non-refundable if you cancel within 24 hours of your appointment or fail to show up

  • Helps us ensure appointment availability for all clients

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Refund Policy

All sales of services at New Life Spa are considered final once the service is rendered.

Deposits are refundable only in accordance with our cancellation policy:

  • Full refund if cancelled more than 24 hours before appointment

  • No refund if cancelled within 24 hours of appointment

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Gift Cards

Physical and digital gift cards cannot be redeemed online. To redeem a gift card or certificate, please call us at (510) 739-6088 to validate and apply it toward your treatment.

For third-party gift cards (such as SpaWeek, SpaFinder, Groupon, or other platforms), you must call us before booking to provide your gift card details.

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